Refund policy

RETURN POLICY

This page was last updated on March 21, 2025.

At Sandstoneboutique, we strive for your complete satisfaction as a customer. We have developed our return policy to ensure that you can shop with us with confidence, knowing that if for any reason you are not satisfied with your purchase, we are happy to help.

 

1. GENERAL

Our return policy includes a 30-day period. This means that from the moment you receive the item, you have 30 days to request a return.

 

To be eligible for a return, the item must be in the same condition as when you received it. It must be unworn or unused, including all original labels and in its original packaging. In addition, it is essential that you can show the receipt or proof of purchase.

 

To initiate a return, simply contact us at info@sandstoneboutique.com. Please contact us so that we can provide you with the correct return address.

 

Once your return has been accepted, you are responsible for the cost of returning the items to the specified address. We cannot accept items that are returned to us without a prior return request.

Please do not hesitate to contact us if you have any questions regarding returns. You can reach us at info@sandstoneboutique.com.

2. DAMAGE AND PROBLEMS

It is very important that you check the condition of the items immediately upon receipt of your order. If you notice that an item is defective, damaged, or if you have accidentally received the wrong item, please contact us immediately. This will allow us to assess the problem and provide the appropriate solution as quickly as possible.

 

3. EXCHANGES

If you want to receive the desired item quickly, we recommend that you return the item you received as soon as possible. Once your return has been accepted, you can then make a separate purchase for the new item you wish to receive. This is the fastest way to receive the correct item.

4. 30-DAY RETURN POLICY OF THE EUROPEAN UNION

 

Regardless of the above policy, if your goods are shipped to an address within the European Union, you have the right to cancel or return your order within 30 days of receipt for any reason and without giving a reason. As mentioned earlier, your item must be in the same condition as when you received it. It must be unworn or unused, including all original labels and in its original packaging. In addition, you must be able to provide proof of purchase.

 

5. REFUNDS

Once we have received and inspected your return, we will immediately notify you whether the refund has been approved. If the refund is approved, the amount will be automatically refunded to the original payment method you used and will be processed within 5 business days. Please note that it may take some time for your bank or credit card company to fully process the refund and reflect it on your account.

6. PERSONALIZED PRODUCTS

 

Personalized or customized products, including products where you have provided a name or other personal details for printing, are not eligible for returns or refunds unless the product is defective, damaged, or incorrectly delivered. This is because these products have been customized specifically for you and therefore cannot be resold. We recommend that you carefully check that all personalization details have been entered correctly before placing your order.

 

7. Order Cancellation

Orders can be cancelled after they have been placed.

If an order has already entered the processing stage, a cancellation fee of up to 15% may apply. This fee covers processing and handling costs that may have already been incurred.

The exact cancellation fee depends on the stage of processing at the time the cancellation request is received.

Once an order has been shipped, it can no longer be cancelled and will be handled according to our Returns Policy.